Cancellation Policy

To ensure appointment availability and provide a consistent booking experience, all appointments require a deposit to secure your reservation. Clients are encouraged to schedule their next maintenance appointment before leaving the salon. Deposits are applied toward the total cost of your scheduled service. A secure payment link will be provided at the time of booking and will expire on the same day. Appointments are not confirmed until the required deposit has been received. A non‑refundable deposit is required to secure all appointments. Deposits are applied toward your total service cost. Appointments are not confirmed without a deposit. Late Cancellation Policy A minimum of 24 hrs’ notice is required to cancel or reschedule. Cancellations made within 24 hours will result in loss of deposit. Repeated late cancellations may require full prepayment for future bookings. No‑Show Policy No‑shows are charged the full cost of the services booked. Your deposit will be forfeited. A new deposit is required to book again. Clients with multiple no‑shows will lose online booking privileges. Late Arrival Policy Arriving more than 10–15 minutes late may require rescheduling. Late arrivals may result in a shortened service, additional fees, or forfeiture of the appointment (deposit still applies). Consultation Policy Consultations are required for new clients, color services, loc extensions, repairs, or major changes. Consultation fees are non‑refundable. Color & Chemical Services Waiver Clients must disclose all previous color, relaxers, keratin, henna, or chemical treatments. Results cannot be guaranteed if history is incomplete or inaccurate. Loc’d Affinity is not responsible for outcomes affected by undisclosed or at‑home treatments. A signed waiver is required before service. Service Adjustment Policy Concerns must be communicated within 48 hrs. Adjustments are offered at the stylist’s discretion. No refunds on completed services. Retail Sales & Returns All retail sales are final. Opened or sample items cannot be returned. Unopened items may be exchanged within a limited timeframe. Children & Guests Policy Only clients receiving services may be in the salon unless approved in advance. Children must be supervised at all times. Health & Scalp Condition Policy Services may be declined if scalp conditions are severe, contagious, or untreated. Clients may be referred to a medical professional. Deposits remain non‑refundable if service is declined for health.

Contact Details

• 831 East Belvidere Road, Grayslake, IL, USA

  8474451954

  locdaffinitysalonsuite@gmail.com